How can you return a product ?

14 days to return an article When you receive your parcel, you have 14 days to return an article (except special order, this precision is indicated on the article description).
You can send us this article at the address: TOOLATELIER
6 Allée Saint Eloi
59118 WAMBRECHIES
The return will only be accepted if it is : - On his return time
- On his original packing, own for sale
- Complete and not damaged.
If all these conditions are not fulfilled ? If all these conditions are not fulfilled, you can contact us :

- By e-mail at specifying your invoice number and the reasons of the return
- By phone at 0033 320 683 858 with your invoice.

We will agree an appropriate solution.
Thanks for taking care of the packing In the case that you return, thanks for taking care of the parts and of the packaging for the reexpedition :

- Use a new package if necessary
- Use a protection (news paper, crumpled, polystyrene...) to protect the articles of the foreign impact, especially if it's fragile and heavy
- Join a copy of the invoice or on a paper write your invoice number and your complete address.
Did you pay with paypal? If you’ve paid your order by paypal, the shipping return costs can be refunded.*
If it’s not the case, you only have to activate this service in one click to make use of it. It’s free ! Find all the conditions by clicking in this banner:

Refunded Returns
Processing as soon as possible Receiving your parcel in our warehouse, it will be processed asap.
You will be informed about his progress and we will contact you if necessary.

Namely :
The returning costs are your responsibility.
Under no circumstances we accept returns sent as cash on delivery.
For other request, our team is at your disposal.